eGroup

If you receive a phone call from a security 'expert' at Microsoft or any well know branding offering to fix your PC or support your IT issues - it's a scam.

how to avoid the phone scam.

1. Don’t trust unsolicited calls ,put the phone down. Get rid of the caller. It is not a legitimate call.

2. During your conversation, don't provide any personal information. This is a good rule for any unsolicited call. . Just don't do it.

3. Never give control of your computer to an any party unless you can confirm that it is a legitimate representative of a ISM eGroup IT support team. 

4. If possible get the caller's details and immediately report it to ISM eGroup IT support team.

5. don’t share UserName and Password with anyone for any reason .

5. Finally, change any passwords and usernames that could plausibly have been compromised, and inform ISM eGroup IT Team ( Ext 44 or [email protected])

Here are some of the names that cybercriminals claim to be from:

• Windows Helpdesk
• Windows Service Center
• Microsoft Tech Support
• Microsoft Support
• Windows Technical Department Support Group
• Microsoft Research and Development Team (Microsoft R & D Team)